Refund policy

By completing your purchase, you agree to our Refund Policy

Due to the nature of our products and fulfillment process, all sales are final once an order has been processed.

Refunds / Replacements

We offer a refund or replacement only if:

The item arrives damaged or defective

The wrong item was received

The order is confirmed lost in transit

To be eligible:

Provide clear photo or video evidence

Include your order number

We do not offer refunds for:

Buyer’s remorse

Incorrect item selection (size, color, style)

Shipping delays caused by the carrier

Minor cosmetic differences

Order Processing & Shipping

Processing time: 1–3 business days

Estimated shipping time: 7–15 business days

Tracking may take 24–72 hours to update after shipment

Cancellations

Orders may be canceled within 12 hours of purchase by contacting us via email (shopesso.us@gmail.com)

Orders that have already shipped cannot be canceled

Refund Timeline

Approved refunds are issued to the original payment method

Please allow 2–5 business days for processing

Chargebacks

Please contact us before filing a chargeback. Unauthorized chargebacks may result in a ban from future purchases.

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